Privacy policy

Updated October 11, 2026

We use your information to make, charge for, and mail the postcard you request.

What we collect

When you make a card, we receive the photo, message, recipient’s name and mailing address, and order and payment status. Stripe collects your payment details on its checkout page; we receive payment identifiers and status, not your full card number. Our site and hosting provider may also process basic technical data needed to serve and secure the site.

How it’s used and shared

We send payment information to Stripe to process your purchase. We send the recipient’s address, message, and photo to PostGrid to print and mail your card; if address lookup or verification is enabled, address queries also go to PostGrid. The postal service handles the physical postcard, which is visible to anyone who handles it. Our hosting provider stores the site and order data. We don’t sell personal information or use third-party advertising trackers on this site.

Your browser and tracking link

Saved recipients and your language choice are stored in your browser; a draft may be stored there too. You can clear this data in your browser. Anyone with an order’s private tracking link can see its status, but not its photo, message, or mailing address.

How long we keep it

Unpaid orders without a Stripe checkout session, including their photos, are deleted from our active server after 30 days. All remaining order records and photos, including paid orders, are deleted six months after the order was created; the tracking link then stops working. We keep non-content checkout identifiers to prevent accidental duplicate payments. Browser data stays until you clear it. Backups and Stripe or PostGrid copies may follow separate retention schedules.

Questions and requests

Email hello@reallifepostcard.com to ask about, correct, or request deletion of information we hold. Include enough details to identify the order; we may need to verify your request and retain some records for legal or payment reasons.